Frequently Asked Questions
Everything you need to know about our sustainable styles and seamless shopping.
How do I find the right fit for Rothy’s shoes?
Most of our styles run true to size, but our pointed-toe flats and loafers may feel snug. We recommend sizing up a half size in those specific silhouettes for the most comfortable fit.
Are Rothy’s shoes and bags machine washable?
Yes! Sustainability meets durability. All our shoes and bags are machine washable. Simply remove the insoles, use cold water on a delicate cycle with mild detergent, and always air dry.
What is your return and exchange policy?
We offer free returns and exchanges on unwashed and unworn items within 30 days of delivery. Please ensure the original packaging is intact when returning your items.
How long does shipping take?
Standard shipping typically takes 3–7 business days within the contiguous United States. We also offer expedited shipping options at checkout for faster delivery.
What materials are used in your products?
Our signature thread is knit from 100% post-consumer plastic water bottles. We also use bio-based algae, natural rubber, and recycled minerals to minimize our environmental footprint.
Do you offer international shipping?
Currently, we ship to a select number of international locations including Canada and the UK. Shipping rates and delivery timelines vary by destination.